Stacy Lash Return Policy

At Stacy Lash, we strive to provide you with the highest quality products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we offer a return policy to ensure your peace of mind.

Eligibility for Returns

• You may return unopened and unused items within 30 days of receiving your order.
• Returns are only accepted for items purchased directly from the Stacy Lash website.

How to Initiate a Return

1. Contact our Customer Support team at support@stacylash.com within 30 days of receiving your order to initiate the return process.
2. Provide your order number, the items you wish to return, and the reason for the return.

Return Instructions

1. Our Customer Support team will provide you with a return label.
2. Pack the items securely.
3. Clearly mark the return authorization on the outside of the package.
4. Ship the package to the provided address via your local post.

Refund Process

• Once we receive and inspect the returned items, we will process your refund.
• Refunds will be issued in the original form of payment within 5-7 business days after the return is received and approved.
• Shipping and handling charges are non-refundable.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 14 days of receiving your order. We will arrange for a replacement or refund.

Return Shipping Costs

• The customer is responsible for return shipping costs unless the return is due to a mistake on our part or a damaged/defective item.

Thank you for choosing Stacy Lash!